The FifthQtr’s Healthmate platform assists the foundation to provide immediate and confidential support to former players and their families, across mental health, wellbeing, career transition and finance. Driven by Artificial Intelligence (AI), Healthmate’s accessibility and continuous support is where its value lies. However, this comes with considerable privacy and security considerations given the sensitive and personal conversations being discussed.
Since its release, FifthQtr had been seeking a partnership to assist in the development of a formal AI Governance Framework, so that the appropriate operational and management policies are in place to underpin the working of the Healthmate platform. The Swinburne University of Technology offered to support FifthQtr in this endeavour, through a mutually beneficial collaboration.
Students from the Masters of Business Information Systems program designed and developed an AI governance policy, built on best-practice research and key addressable questions around compliance needs, appropriate AI use, its limitations and the need for guardrails. This framework provides FifthQtr with clear operational requirements in line with applicable legislation, standards around AI, duty-of-care obligations to users and when human intervention is required.
The partnership between FifthQtr and the master’s students has been a great success, with the collaboration creating an opportunity for both groups to gain meaningful value from working alongside one another. FifthQtr has cherished the opportunity to support the education and provide real-world experience to the master’s students. FifthQtr recognises and appreciates the excellent piece of work the students have prepared, one that will be adopted and implemented as a formal AI Governance Framework, once approved.
The FifthQtr Foundation is truly appreciative of the contribution made by students from Swinburne University and would welcome continued collaboration on future projects.
